Where is India positioned in the global call centre scenario?
Given the cost effective advantages and the availability of English speaking manpower in the country, India is poised to become the call centre capital of the world. More than that, it is the global mindset about India which puts it in the big league. In order to leverage this, iBackOffice is providing call centre services to companies based out of the US. It is sometimes difficult to go with the India tag in the market as there are some hidden disadvantages as well. The entry barriers are low and most of the early movers tried to cash-in on cost effectiveness, which in the long run has turned out to be detrimental. The Indian call centre industry is in its nascent stage and a big shakeout is on the cards. We have professionals who have worked in the American market, which has already matured. This helps us in providing quality service to our customers. * How is iBackOffice positioned? Since our inception, we have been trying to position ourselves by virtue of the quality of services w
