Who can initiate an inquiry on an Express Mail International (EMI services) item?
Inquiries pertaining to the disposition of an Outbound Express Mail International item can be initiated only by the U.S. sender or their agent (not the addressee). To initiate an inquiry for loss, rifling, or damage, the sender must call the International Inquiry Center at 1-800-222-1811 and provide the United States Postal Service agent with the relevant mailing particularsNote: In cases when there is no record of receipt, claim forms may be sent thirty calendar days after a research was initiated.Express Mail International articles are insured against loss or damage up to $100 (included in basic price).
