Who creates the Response Libraries?
Our clients generally know what questions their customers are most likely to ask so they help us build the Response Library. We assist as needed or requested and help update the FAQs with new questions our agents receive on a regular basis, allowing us to continually expand our knowledgebase of information. We can build, customize and rapidly deploy pre-defined text responses, URLs and Web-based files using color-coded, tree-folder Response Libraries with user-friendly icons that streamline customer support and sales efforts online.
