Who does the QB, their medical provider or health plan representative call with questions about COBRA?
A. It is our goal to be the primary contact for all COBRA related questions. Our processors work hard to solve problems so that you don’t have to get involved later. We put our local and toll free phone number on all correspondence and each letter includes the name and direct extension of the processor actually doing the daily work. Our processors continually cultivate relationships with plan vendors throughout the country. A QB that may have gotten the “run around” from other plan vendors will discover that Taben is their advocate in solving problems that used to require your involvement.
