Who Invented Six Sigma?
Motorola owns the copyright of the term ‘Six Sigma’. The application of standard statistical analysis to process improvement was developed by them in the early 1980s, and ‘released’ as a formal methodology in the mid 1990s. It was further developed by General Electric and is now used by many large corporations. Who Uses Six Sigma? Six Sigma is used in large scale manufacturing industries, such as automotive, aircraft and semiconductor manufacture, where the continuous delivery of product ‘within specifications’ is essential to retain business and maintain profits. It is also widely used in health care, where a ‘product defect’ could result in a loss of life; and in service industries where there is a requirement to consistently deliver a service within the terms of a formal contract to a large number of customers. By far the most widespread application of Six Sigma in the Service Industry is in Call Centres, where the repetitive nature of the incoming calls, combined with the requireme
