Who is responsible for loss, damage, or delays in shipping?
A. We are not responsible for any loss, damage or shipping delays caused by a delivery carrier. Claims for damage caused during the shipping process must be reported in writing and with a phone call within 1 business day of receipt of the shipment. The carrier will be coming out to fill out a claim and review the information regarding the claim. Please make sure the entire contents of the shipment are available during the time of inspection. If the product is not available, the carrier may deny the claim. We recommend that you take digital pictures of your package.