Who should I contact for service issues regarding my Gorell windows?
Gorell is highly selective in choosing window professionals to offer, install and service its products. Gorell strives to select dealers that share its business philosophy of offering the highest-quality products and unparalleled customer service. You should contact the Gorell dealer from whom you purchased the windows and doors. They will be able to address any product questions or installation issues you have. If that dealer is no longer available or you don’t recall the name, email info@gorell.com with the Gorell job number and Gorell will locate the dealer for you. The Gorell job number is a unique number assigned to each order of windows Gorell manufactures, similar to a serial number. To locate this number, you must locate the permanent sticker that Gorell applies to all windows it builds. In a vertically operating window, you will need to lower the top sash to reveal the hidden sticker. The sticker will be in the top of the window frame section, in the pocket that the top sash w
