Who Uses IP-Relay?
Anyone with a disability who uses text to communicate can make use of this free service to reach standard phone users. Hearing callers can also use the service to reach IP-Relay users by dialing a toll free number and providing the CA (communication assistant) the person’s screen name or IP address (the person they are calling must be logged in on a computer or mobile device, in order to receive the call). IP-Relay is particularly useful for deaf users needing to place a phone call while on the road. In the absence of a standard phone line and a TTY, IP-Relay is available so long as their wireless device has a signal. IP-Relay also has advantages over traditional relay for people with low vision. Computer users can adjust the screen for a larger text display area, adjust text sizes and colors for easier reading, and conversations may be printed or saved. In addition, users can provide up-front call instructions to the CA (i.e. CAs can type at a slower speed if needed).
