Why are CTI ports and the CTI route point not being properly registered?
A. To be properly registered, it is necessary that the shared line CTI ports and CTI route point be associated to the shared line CTI User. Verify that these associations are correct. If the association is correct, check in the Cisco Unified CallManager Device/Phone page to see if the ports and route point are registered. You can also verify it is cmmApp.log*, where for each shared line CTI port and Outgoing CTI port, an INFO log is printed if the registration is successful.
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