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Why can’t I print my boarding pass using the barcode displayed on my mobile phone at the Self Check-In Kiosk?

April 26, 2017barcode boarding check-in kiosk Mobile Phone pass print self

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Why can’t I print my boarding pass using the barcode displayed on my mobile phone at the Self Check-In Kiosk?

1 Answer

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There can be many possible causes for the reader not being able to read the barcode such as the resolution, width of barcode image, background light on your mobile, low battery on mobile, barcode enlarged to full screen size, or data lost during transmission. As an alternative, you can print your boarding pass by scanning your passport or entering your flight details. You may also seek assistance from one of our Customer Services representatives near the Self Check-In Kiosk.