Why Choose Us For Help Desk and Customer Service Skills Training?
Experience – Paul M. Dooley, Optimals certified HDI Instructor and Auditor, has over 30 years of experience in the service and support industry in positions ranging from L1, 2 and 3rd level support, to team lead, support center manager, business development manager and director. You can be confident you are dealing with someone who has a great deal of experience and expertise when it comes to instructing on support center best practices. Qualifications – Besides a Master in Business (M.B.A.) degree, Paul holds Support Center Analyst, Support Center Team Lead, Help Manager Manager, Instructor and SCC Auditor certifications from HDI. Paul is also ITIL Foundations Certified, ITIL Practitioner Certified and ITIL Service Manager Certified. He is also Advisor and Newsletter Editor for the Orange County HDI Chapter (www.hdioc.org). A member of the HDI Support Center Certification Standards Committee, Paul is also a key contributor to HDI for the formulation of the CSS, SCA, Team Lead and SCM
