Why did I receive an e-mail message from Express Scripts or one of its companies that told me to click a link or “pick up a packet” from another site?
Express Scripts and its companies often send e-mails to members that contain protected health information (PHI), such as details about your medications or health condition. These must be delivered securely to ensure your privacy. We do this by sending you an encrypted e-mail containing a unique link that will take you to the actual body of the e-mail message. This way, no PHI is transmitted directly via e-mail.
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