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Why do I get greyscale images after saving the whiteboard?

April 26, 2017greyscale images Saving Whiteboard

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Why do I get greyscale images after saving the whiteboard?

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If your video Color Quality is set at over 24 bit (16 million colors), the image will be saved as grey scale due to java image support problem. However, if you switch setting to 24 bit, 16 bit, or even 256 color, the GIF image files you saved will be 256 color.