Why do I get the error message “Login Failed. Please consult switch log for further information” when I try to access the Xerox Global Network using XEAN ?
Your S3 Grid Card account or your S3 account may be locked. Please return to Self-Help Website and follow the link to ‘Test your Grid Card’. If your S3 Grid Card is locked, you will be redirected to a series of screens to re-enable it. If your S3 account is locked, you will be redirected to the tool for unlocking your S3 Account. > Back to Top Which XEAN Connection should I select from the drop down list? Choose “Grid Card Eastern North America XEAN Extranet Access” or “Grid Card Western North America XEAN Extranet Access”, based on which is closer to your geographic location – XE VPN and Xerox Germany VPN are not available at this time. See more information on configuring XEAN at the XEAN Download Page. > Back to Top Why do I get an IP address error when trying to connect using XEAN? You may have lost connection to the Internet. You can tell if this is true by trying to go to an Internet site. Try rebooting your PC to re-establish your Internet connection. > Back to Top Are the respon
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