Why do I keep getting the message “Sorry, the service is temporarily unavailable, please try again later” when I try to initiate a Prepaid Roaming *123* call?

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Why do I keep getting the message “Sorry, the service is temporarily unavailable, please try again later” when I try to initiate a Prepaid Roaming *123* call?

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• there is network traffic congestion at that point in time. • the system is undergoing service maintenance.