Why do I need to document my processes anyway when my business is running just fine with out them?

I would say that the majority of businesses do not have documented processes in place and this is reflected in the high failure rate of businesses within the first five years. Without knowing exactly HOW your business is creating value for customers it is extremely difficult to provide consistency to any value that you DO create. Factors such as strong demand, favorable exchange rates, or lack of competition are just some situations that can mask business deficiencies that staff and owners may have no awareness of. An example of a clearly documented and understood system would be the road traffic system which is the best we currently have. Users of the traffic system understand (for the most part), the rules and how to use the various components of the system such as traffic lights, intersections, and freeways. Equipped with this system and knowledge, millions of commuters make their way to and from work every day with a minimum of fuss. Without it, commuting to work would be chaos - ...  more