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Why does City Messenger sometimes goes “offline” automatically?

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Why does City Messenger sometimes goes “offline” automatically?

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City Messenger relies on your BiggerCity logon session to maintain its connection active. If for any reason your BiggerCity logon session is interrupted, City Messenger will automatically go offline. When this happens you can close the window and sign on again. BiggerCity logon sessions can be interrupted by several things, including logging on from another computer, a slow/interrupted Internet connection, or a server reboot on our end.

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