Why does my water smell like rotten eggs or sewage?
If you smell rotten eggs or sewage in the water, it might be caused by gases forming in the household drain. These gases are formed by bacteria which live on food, soap, hair and other organic matter in the drain. These gases are heavier than air and remain in the drain until the water is turned on. As the water runs down the drain, the gases are expelled into the atmosphere around the sink. It is natural to associate these odors with the water because they are observed only when the water is turned on. In this case, the odor is not in the water, it is simply the water pushing the gas out of the drain. This can be verified by taking a glass of water from the tap and walking away to another area to smell the glass of water. If it still smells, please contact our Customer Service Center at 1-800-565-7292.If the drain is found to be the source of odors, you can disinfect the drain by following these six steps. Caution: do not mix any drain cleaners or detergents with bleach; certain combi
