Why does the 9-1-1 call have to go to the Joint Service Dispatch Center in Kenosha first?
The answer is both practical and economical. 9-1-1 calls are funneled first into a single receiving point to avoid duplication of both computer and telephone equipment throughout Kenosha County. The 9-1-1 calls go into a central computer database that identifies, on the dispatcher’s computer screen, the caller’s telephone number and the address from where the call is being made. The computer then recommends which emergency services are to be dispatched.
