Why does the County charge a convenience fee on credit card transactions?
The convenience fee is not charged by the County. The fees that are charged to the cardholder are given to the vendor that is processing the payment on behalf of the County. The fee goes towards the credit card processing fees and the costs of capturing the payment as well as providing a secure site for all of this to take place. The state and local governments who use the Illinois EPAY program do not receive any revenue from the convenience fee.
