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Why does the Tickets Received report show a different ticket count from the “Ticket Number” field in OLAP?

April 26, 2017different field OLAP received report tickets

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Why does the Tickets Received report show a different ticket count from the “Ticket Number” field in OLAP?

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The answer is similar to that given above. OLAP fact table is based on locates, so OLAP is counting tickets using locates instead of only using the hierarchy of the manager. Therefore, tickets without locates will not be taken into account while calculating OLAP “Ticket Number” field.