Why does the viewer application display Retrieving guide data, Waiting for Broadcast, Tuning In, or Connecting, and then do nothing – or worse, tells me Im unauthorized?
The stream may not be available on the network or your computer system may not be receiving multicast data through or from your network connection or may be blocked by a personal firewall. Multicast is a standard network-based data distribution technology used to broadcast services on the network. If you encounter one of these messages but never receive onGuide data or video, you may have a firewall or other configuration issue that prevents multicast data from reaching the application on your system. User Not Authorized: If you get a ‘User not authorized’ error after seeing the message ‘Retrieving guide data,’ try disabling unnecessary network adapters and connections (i.e., network bridges, wireless network adapters), and try again. License server not responding: if InStream™ cannot communicate with the license server, this message may appear. To resolve this, open the outgoing unicast udp port (specified below) in your personal firewall configuration. Multiple Network Interfaces
Related Questions
- Why does the viewer application display "Retrieving guide data", "Waiting for Broadcast", "Tuning In", or "Connecting", and then do nothing - or worse, tells me Im unauthorized?
- Why does the viewer application display Retrieving guide data, Waiting for Broadcast, Tuning In, or Connecting, and then do nothing - or worse, tells me Im unauthorized?
- Why does the viewer application display "Retrieving guide data", "Waiting for Broadcast", "Tuning In", or "Connecting", and then do nothing - or worse, tells me I’m unauthorized?
