Why don traditional methodologies achieve Operations Excellence?
Traditional implementations do not focus on enhancing core competencies. Since their primary objective is to go-live, they mainly concentrate on the onetime setup and development activities necessary to get the system up and running. End-users are almost an afterthought and are provided a few days training immediately prior to the Go-Live date. This ‘Just-In-Time’ training does not result in Operations Excellence. Most implementations adopt a phased ‘design from scratch’ strategy that structures the project using middlemen and focuses primarily on onetime development and setup activities that are necessary to go-live. This strategy points the project in the wrong direction because it does not intersect the right knowledge (that retains its operational integrity) and site-specific data with the right person that will utilize these processes on an ongoing basis.
