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Why has “Taxable amount not determined” been checked in Form 1099-R, Box 2b despite a balance being reported in Box 2a as a “Taxable amount”?

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Why has “Taxable amount not determined” been checked in Form 1099-R, Box 2b despite a balance being reported in Box 2a as a “Taxable amount”?

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The IRS requires that we report the full amount of your IRA distribution in Box 1 (Gross distribution) In Box 2a (Taxable amount), we also report the full amount distributed unless you have directly rolled (transferred account to account) your funds to another IRA custodian/trustee. If funds are distributed directly to you we can not determine the taxable amount, since we do not know whether you have made any non-deductible (after-tax) contributions to this IRA account. Box 2b is checked to indicate that we have not determined the taxable amount Please consult your tax advisor to determine if you have made non-deductible (after-tax) contribution to your IRA account, which may lower your taxable amount.

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