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Why has the number of complimentary journeys reduced?

Complimentary JOURNEYS reduced
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Why has the number of complimentary journeys reduced?

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Complimentary travel • Each time you book a complimentary ticket, the number shown on your account will reduce by the number of tickets used. Additionally, if you do not use your complimentary tickets by the expiry date shown, they will be removed from your ‘escape’ account summary.

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