Why is the Event Log for a managed system empty when I receive alerts and see them displayed in the Alerts view?
When IT Assistant receives an event and if an IP address is stored in the event, IT Assistant resolves the event to a name accordingly by using its database of discovered systems (if instrumentation name resolution is preferred) or by using DNS (if DNS resolution is preferred). SNMP traps and CIM indications will always have an IP address to resolve from. However, DMI indications may have the name already resolved in the event, in which DNS was used to resolve the IP address to a name before it reached IT Assistant. If the IP address is already resolved to a name, IT Assistant does not attempt to resolve it again because this action could lead to differences in the name stored in the event versus the name under which IT Assistant discovered the system and sent the event, if instrumentation name resolution is preferred in IT Assistant. This issue may result in event actions not being performed due to the selection of system names in the Event Filters creation dialog that do not match th
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