Why is the V12 noisy and distorted?
A low battery can also cause bad voice quality. Please charge the headset. Some people like to have their phone ring loudly, but this may cause distortion when transferred to the V12 speaker. In your phone, set up a Profile with lower ringing volumes and keypad tones and activate when using with V12. (see your phones user manual for instructions on setting up profiles, some phones can switch profiles automatically). Adjust your phones volume level and that of the headset. Also, you may have low antenna strength from your phone network which may cause signal drop outs or disruption.