Why is the Z9 noisy and distorted?
Turn the Z9 Volume down to a level that does not give echo or feedback. Also turn the volume down on your phone. A low battery can also cause bad voice quality. Please charge the headset. Some people like to have their phone ring loudly, but this may cause distortion when transferred to the Z9 speaker. In your phone, set up a Profile with lower ringing volumes and keypad tones and activate for use with the Z9. (See your phones user manual for instructions on setting up profiles). Alternatively, you may have low antenna strength from your phone network which may cause signal drop outs or disruption. Check our web site to confirm that you have the latest firmware installed. If you are running an old version of the Z9 firmware please download the update and follow the instructions to update your firmware.
