Why should training and development be considered such a high priority for firms in these trying economic times?
Training and competence is a matter for individual firms, and indeed most firms do have excellent arrangements of this nature in place. However we believe a Declaration is the best way of kick-starting and propelling an industry-wide ethos of professionalism. We expect market forces to play a part in making its provisions more commonplace around the sector. Moreover, insurance is a service industry that relies heavily on the quality of its people. So investing in those people through training and development is a key to future success. The Declaration sets out a view on what good could look like in terms of how firms could incorporate this ethos in their high level corporate activities. It also indicates how professional bodies like the CII could support this.
