Why won’t the Service Desk transfer media files if the ThinkPad needs to be reloaded?

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Why won’t the Service Desk transfer media files if the ThinkPad needs to be reloaded?

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To avoid possible infringement of copyright laws, the Service Desk is unable to transfer media files. About e-mail… Getting your WFU E-mail without the ThinkPad All new students will access their WFU e-mail through WFU Google Mail. Upperclassmen, faculty and staff may use WebMail for checking new messages. Use this Web link when you do not have access to the ThinkPad and Thunderbird Mail.