Why would a company chose selective recording over call logging?
RM: Often when companies need a call recording and quality monitoring software solution, they end up looking at pricier call logging solutions. Selective recording allows them to record only the number of calls they need to meet their quality goal. There are additional benefits with selective — fewer recordings generally yield a cleaner queue of calls to evaluate and less storage space is needed. However if they also need to log calls for compliance or regulatory standards, selective recording won’t really be an option.
