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Will buyers be able to file an eBay Standard Purchase Protection Program claim without initiating the Item Not Received process?

April 26, 2017able Buyers claim eBay file initiating program purchase standard

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Will buyers be able to file an eBay Standard Purchase Protection Program claim without initiating the Item Not Received process?

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No. In order to file an eBay Standard Purchase Protection Program claim, a buyer must initiate and complete the Item Not Received process. Our experience has shown that, in most cases, buyers and sellers can resolve transaction problems through direct communication, facilitated by the Item Not Received process. If communication fails, then the buyer may file an eBay Standard Purchase Protection Program claim.