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Will a Telstra Retail customer be provided with quicker fault rectification than a teleMates client?
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No, this is not correct. All technical work is performed by the same department in Telstra Wholesale. All customers will be provided with the first available appointment time to rectify your issue.
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Yes. Mass service disruptions are events declared by Telstra and notified to ACMA, that are beyond Telstra's control, and cause the disruption to large numbers of services. Examples of mass service disruptions include floods and bushfires. Even
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Telstra is required to investigate and take remedial action if an individual CSG service is in danger of reaching, or reaches, the specified fault thresholds. Remedial action is action over and above Telstra's normal fault repair processes, and is
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If the Heads of Agreement are formalised, the two largest benefits for NBN Co are likely to be: • a saving in CAPEX as NBN Co will gain access to Telstra's physical infrastructure (including ducts, pits, exchanges and backhaul) to roll out the new
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The Heads of Agreement with Telstra, if formalised by way of binding agreements, will reduce NBN rollout costs by giving NBN Co access to Telstra’s existing infrastructure such as underground ducts, exchanges and transmission. We also expect to
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Apple iPhone 4 is approved for use on the Telstra Next G™ network which means it's suitable for handheld use in metro and major regional coverage areas without the use of accessories like a rubber bumper. However, to improve coverage performance in
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We're confident customers will enjoy good coverage performance with the iPhone 4 - especially if they team their phone with an approved rubber bumper or case - in regional and rural areas with Next G coverage. If a customer is dissatisfied we would
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Yes. Extensive testing by Telstra has shown that if a customer teams their iPhone 4 with an approved rubberised bumper or case, handheld coverage performance is equivalent to a Telstra 'Blue Tick' rated device. A Telstra 'Blue Tick' certified
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Trujillo: We want to make communication easy. You have to make it about one click. There are many phones and services out there that people don't use because there are too many clicks to access them. Do you think that Apple with its iPhone has done
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No, any modification including (adding/deleting) products will cause the ADSL to become disconnected.
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