Customers who are direct billed for their ACE USA policy should mail their payments together with the remittance stub to: Direct Bill Payments: ACE USA Dept CH 10678 Palatine, IL 60055-0678 Overnight Payments: ACE American Insurance Co. Genius-10678 5505 North Cumberland Ave., Suite 307 Chicago, IL 60656-1471 Attn: Box 10678 • Who do I call to get answers to billing questions? Please call the ACE USA Financial Center in Wilmington, Delaware for both direct bill and agency bill inquiries. The toll-free number is 877 490-7427. Listen to the voice prompt and select the appropriate option based on whether your question is direct bill or agency bill. • Who do I contact to be considered for an Ocean Marine agency appointment with ACE USA? If you are not an appointed ACE USA agent or broker, please use the Ocean Marine office directory to contact the appropriate ACE office based on your state location. • What other products and services does ACE USA provide? Click here to view a complete list
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