The Parent Satisfaction and Referral Survey (PSRS) is an online survey that takes parents about 15 minutes to complete. The survey device itself is based on three decades of customer loyalty research by Harvard’s Fred Reichheld, and JD Powers’ consumer satisfaction methodology. Best of all, the entire survey is completely confidential. Through a unique token number system, GraceWorks never sees or collects any parents’ names or emails. Parents themselves decide if their name will be matched (by you) with their token number. How the PSRS Works: A Simple 5-Step Process The entire Parent Satisfaction and Referral Survey process can be completed in three to four weeks. Step 1: Determine who will be surveyed. Typically this includes each parent or guardian, each staff member, your board of directors, and past parents, donors, and volunteers you know or suspect are still making referrals to your school. You can even survey members of sponsoring churches! Step 2: Order the survey, and call or