Are the standards compatible with national quality awards criteria?
The standards are based on 8Quality Management Principles, which are aligned with the philosophy and objectives of most quality award programs. These principles are: 1. Customer focus, 2. Leadership, 3. Involvement of people, 4. Process approach, 5. System approach to management, 6. Continual improvement, 7. Factual approach to decisionmaking, and 8. Mutually beneficial supplierrelationships. ISO 9004:2000 recommends that organizations perform self-assessments as part of their management of systems and processes, and includes an annex giving guidance on this approach. This is similar to many quality awards program.
