Can Sylvan Sales Specialists be reached in crisis situations?
A. Yes! Due to the customized nature of Sylvan’s products, Sylvan’s Specialist are often in conference with production staff to review the specifics and shipping schedule on every order. However, these Specialists can also be reached for quick response by cell phone or pager. As an additional back-up, we also have knowledgeable staff and managers on floor to answer general questions about products or order files. For this reason, Sylvan does not force customers to use our voice mail during our regular working hours, so that our receptionists and staff can be more responsive to your questions or concerns, and quickly relay critical calls to the appropriate person.
