Does a service provider legally have to provide information in a way or format that meets my needs ?
Generally Yes. Under the Disability Discrimination Act (DDA) an individual has rights so that information and communication is provided equally to disabled and non-disabled customers alike. This is a general duty for service providers to provide information to all disabled people regardless of their impairment (Braille, large print, audio, CD Rom, plain English etc). However, some service providers are not covered by the legal duties specified under the DDA-for example Manufacturers and designers of products Private members clubs not open to the public. Services available in the UK but provided from outside the UK Selling, letting or managing of premises. Any service that is not provided to the public. A service provider may claim, occasionally that it is not reasonable for them to provide accessible information. The service provider must give a very good reason for this. This justification would be seen as reasonable if it fell into the following categories: Health and Safety The disa
