How do counseling skills help in a performance appraisal interview?
The interviewing skills used in counseling usually require a great deal of practice, and some managers may never master the skills required. Some may also have personal qualities that make it difficult for them to be effective in such a role. To formulate a set of guidelines for a performance counseling session is difficult because each meeting is different. The purpose of the following information is to offer advice on approaches that may be adapted to particular situations and particular manager personalities. 1. Create a non-threatening atmosphere. The atmosphere in which the interview takes place must be private, pleasant and nonthreatening. 2. Have a positive attitude. Positive regard for the individual by the counselor is necessary if the employee is to feel “safe” and make good use of the counseling opportunity. If the counselor does not believe that the problem is capable of a solution and that the employee deserves respect and is not out to deceive the counselor or manipulate
