How do I get technical support and maintenance after 2 months?
To get technical support or be eligible for version upgrades after the expiration of the complimentary two months support and maintenance period, you must subscribe to the WinDriver/KernelDriver annual Upgrade & Support plan. You can subscribe to this plan from the On-Line Store (when purchasing the subscription with the original license purchase) or from our On-Line Support Store, or download a relevant order form from our site and email it to: sales@jungo.com or Fax it to: +972-9-885-9366 (US toll free Fax number: 1-877-514-0538). For more information regarding the support & maintenance plan, please refer to the Support Purchase page. A full price list can be found in the On-line Support Store (the price is derived from the price of the original license).
To get technical support or be eligible for version upgrades after the expiration of the complimentary two months support and maintenance period, you must subscribe to the WinDriver annual Upgrade & Support plan. You can subscribe to this plan from the On-Line Store. For more information regarding the support & maintenance plan, refer to the Support Purchase page. A full price list can be found in the On-line Store (the price is derived from the price of the original license). As you will be able to see, it is much cheaper to subscribe to the upgrade and support plan during the period of a current valid upgrade & support subscription (including the 2 months complimentary upgrade & support period). Once you subscribe to this plan, use Jungo’s Secured Support Center (or the Non-Secured Support Center) to contact our support team at any time. Please also refer to the following FAQ to find out how to report a problem effectively: http://www.jungo.com/st/support/faq.html#lfc.
