If you are unable to restore your Nambé Alloy piece with Nambé Polish, don’t despair. We offer a repolish service through which the skilled craftsmen will return your item to like-new condition. The cost of repolishing is 30% of an item’s current retail value, with a minimum per piece charge of $35.00, plus a nominal shipping and handling fee. Copper Canyon and Earth designs cannot be repolished. Repolishing typically can be completed within two to four weeks from the date the item is received. Contact Customer Service at customerservice@nambe.com any time or at 1-800-443-0339 between 8 a.m. and 5 p.m. MT Monday through Friday to make arrangements. Please note: The repolishing process will completely remove any personalization. If you would like the personalization of your item to also be restored, please make arrangements with our customer service representatives prior to returning your item.