If you have a Windows Mobile device, then you should have ActiveSync installed on your computer. ActiveSync should automatically detect a connection when you connect your device to your computer using a miniSync or DirectSync. The ActiveSync should automatically initiate the synchronization when a connection is detected. If you have a Palm OS device, then you should have HotSync installed on your computer. You will need to connect your device to your computer USB port using a miniSync a DirectSync and manually initiate HotSync by pressing a HotSync button on the cable (if applicable), or tap on the HotSync icon on your device’s main menu. For more information about the synching software for your device, please see the FAQ question “Does this cable come with software?” for more information.