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How do Informational Extensions work?

April 26, 2017extensions informational

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How do Informational Extensions work?

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Informational Extensions (formerly VMEs) are used to give callers more information about your company, your products and services using a menu tree of info-only extensions. There are three main Informational Extensions that can be activated on your account. Each of these three extensions has 5 sub-extensions, and each of those has 5 additional sub-extensions. Normally, pressing 1 from the Main Greeting will take the caller to extension 701; 2 to extension 702; and 3 to extension 703. However, if extension 1 is activated as an Informational Extension and extensions 2 and 3 are not, then pressing 1 will take callers to that Informational Extension and pressing 2 or 3 will take callers to extensions 702 and 703, respectively.