How should staff greet and welcome a visually impaired person?
In many cases, you’ll find that reception staff freeze up and don’t know what to do when they encounter a visually impaired guest. They need to know who you are, so when you say hello, use your name to establish a better rapport. What are some ways to make visual presentations more inclusive? Consider the size and color of text on screens. Use highly contrasting colors and fonts that are 16 to 18 points for handouts and a minimum of 24 points for projections. If you’re showing a video, visually impaired guests can use earphones to listen to a descriptive narrative that describes what’s happening on-screen. We can provide referrals for companies that specialize in this service. Having handouts in a larger font or in Braille is also a good idea. How do you assist visually impaired guests during a meal in an unobtrusive way? If you’re having a buffet, you could have Braille labels in front of dishes or position staffers behind tables to describe what’s being served and offer assistance. F