I had a prescription on file with CIGNA that I can refill in January. What is the process to refill a prescription through Walgreens?
If you have prescription refills remaining through CIGNA, these prescriptions will be transferred to Walgreens Mail Service for you. After you have registered as a Walgreen’s customer, you will need to call the Catalyst Rx Customer Service Department in order to initiate a refill of the transferred prescription. Your refill will not be mailed automatically. To speak with a Customer Care Representative to order a refill of a transferred prescription, please call 1-866-854-8851 and select Option 2. Note: For the initial refill, you must call Monday through Friday from 6:00 a.m. to 8:00 p.m. (MST) or Saturday and Sunday from 6:00 a.m. to 3:00 p.m. (MST) and speak with a Customer Care Representative. You cannot order your initial refill through the voice response system or via the internet as the CIGNA prescription numbers will not be the same in the Walgreen’s system. Please note that certain types of medications cannot be transferred and therefore require a new prescription. These includ
