I purchased my pager online in January of last year and got a bonus month of service for doing so, why am I getting a bill in December? Shouldn I be do in February?
Directpage sends renewal bills one month before the billing due date. We also calculate a 30 day prepaid grace period into the due date. Therefore, if for any reason you are running late, your service will not discontinue the very next day after the due date. In over 20 years of dealing with the paging business, we know that for whatever reason, payments are not always made on time. Regardless if it’s due to budgeting issues, lost or forgtotten bills or payments/bills that get lost in the mail, we have found that billing ahead of time and using the last month of prepaid service as a 30 day prepaid grace period, works best. Using the question above as an example, the bill sent in December is due January 15th, if not paid after several notifications by email, mail and pager, service will discontinue February 16th. This allows plenty of time for billing and service issues to be resolved before discontinuance of service.
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