If a service delivery address is incorrect, e.g., an office has moved, should we update the address and upload to the TBI?
Yes. The changes should be made in the TBI, so that it is an accurate reflection of the Agency’s inventory. The agency should then print out a Differences Report from the TBI, and make sure that all field changes are fed back to the appropriate vendor, so that the vendor can make the change in their system of record. The personnel responsible for inventory may be different than those responsible for filing billing disputes, so it would be worthwhile to check that a billing dispute has not already been filed.
