If the microdermabrasion equipment malfunctions, what happens next and is a “loan” machine available?
The Clairderm Microdermabrasion machine is a robust unit and has always been very reliable. Most often simple troubleshooting will solve any problems. The manual that comes with the machine has a troubleshooting section to help you quickly solve the problem and get back to business. However, if the problem cannot be solved easily, we advise you to contact our head office immediately to report the malfunction. Our technical support team will endeavour to solve the problem over the phone with you if this is possible. Should the technician believe that further analysis is required, you will be asked to send the machine to our factory for a thorough investigation of the problem. So as not to disadvantage your business in any way, we will provide a free “loan” machine whilst we repair your machine if you request this.