My PDA/SmartPhone has stopped synchronizing with IceMAIL and/or stopped receiving email?
This sometimes occurs when your PDA has limited cellular data signal or has been out of coverage for a period of time. Basically, your PDA running ActiveSync, GoodLink, or Blackberry is constantly attempting to communicate with our IceMAIL servers via the cellular provider data network. When you are out of data signal coverage or have a weak signal, the PDA occasionally “gives up” or cannot reestablish a connection to the cellular data network. One way to verify this has occurred is that your ability to browse the web via the built-in Internet browser on your PDA probably won’t work either if you phone has limited or no cellular data signal. If you are sure there is cellular data coverage/signal where you are located, you may just need to reboot your phone (not a hard reset which would clear your data—just a “soft” reboot). Also remember that you may have a voice cellular signal meter on your PDA which might show a strong cellular signal but most PDAs do not have a meter for “data” cel
Related Questions
- Some cellular/wireless companies and email providers offer real-time live access to email—how does IceMAIL differ from this? What about real-time access via my wireless PDA/SmartPhone?
- What do I need to do to have IceMAIL’s GoodLink or Blackberry installed that my current wireless PDA/SmartPhone?
- My PDA/SmartPhone has stopped synchronizing with IceMAIL and/or stopped receiving email?
