What are common reasons for shipping delays?
Nearly all order delays are caused by the need for additional patient information or documentation. • CPAP Mask Sizing. If you requested “Contact Me For Sizing” assistance instead of selecting a CPAP Mask size when placing your order, please check your email for our fitting guide. Before we can determine the proper mask size for you we need to know your facial measurements. We certainly do not want to send you a mask that will not fit. Alternately, you may also take your measurements and determine your correct size online: CPAP Mask Sizing Guide • Machine Prescriptions. Federal law requires that we have your prescription on file before we ship your machine. We adhere strictly to this policy and will not ship unless we have a valid prescription on file. Once we have a prescription on file it does not expire. For more on prescriptions, please visit the Prescription section of this FAQ: www.cpap.
Nearly all order delays are caused by the need for additional patient information or documentation. • CPAP Mask Sizing. If you requested “Contact Me For Sizing” assistance instead of selecting a CPAP Mask size when placing your order, please check your email for our fitting guide. Before we can determine the proper mask size for you we need to know your facial measurements. We certainly do not want to send you a mask that will not fit. Alternately, you may also take your measurements and determine your correct size online: CPAP Mask Sizing Guide • Machine Prescriptions. Federal law requires that we have your prescription on file before we ship your machine. We adhere strictly to this policy and will not ship unless we have a valid prescription on file referencing the patient name and physician information. Once we have a prescription on file it does not expire. For more on prescriptions, please visit the Prescription section of this FAQ: www.cpap.
